Dr. Gen Orthodontics

Felix A. Gen, DDS, MS

5827 Mayfield Rd. | Mayfield Heights, OH 44124
9964 Suite 2 Vail Dr. | Twinsburg, OH 44087

(440) 442-3525

Meet the Staff

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Andrea – Front Desk Coordinator

I am one of the main people you will talk to when scheduling an appointment and I’m the first smiling face you’ll see when you come into the office. I love watching the awesome changes that each patient goes through from the beginning to the end of their treatment. The smiles that leave our office are simply the best! I am amazed how Dr. Gen is able to create an individualized treatment plan for each patient to ensure their results are wonderful. I live in Solon with my husband, David, our daughter, Julia, and son, Joshua. I am a proud mother and I love attending both my children musical and sporting events. I also enjoy traveling each summer with my family to a different location 


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Dawn – Dental Hygienist

I have the best job! I get to clean our patients' teeth when their braces are removed so their smiles are as healthy as they are beautiful. I also help the other team members with adjustments, impressions, and banding appointments. I try to make each appointment very personal and educate patients about their procedures so they are more comfortable. I love working with Dr. Gen because he is a great orthodontist. He is always taking courses to learn about the most current procedures so he can give our patients the best care with the best results. I am married to my wonderful husband, Roy.  We have two terrific children, Mitchell and Hannah, and a very high strung Jack Russell terrier named Dixie. When I am not cheering at football games, baseball games, or gymnastic meets, I enjoy reading a good book, doing crafts, and going for walks in the park.


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Cheryl – Marketing Coordinator

As marketing Coordinator, I promote Dr. Gens office to the community, schools and businesses in the local area. Although I do not work on the patients directly, it is awesome to watch the transformation of the patients as they progress through their treatment! Dr. Gen is the consummate professional. He handles every case with professionalism, respect, and sensitivity. You know you are in good hands being a patient of Dr. Gen! I have been happily married to my husband, Bob, for the past 20 years, and we have three very active boys. I am an avid runner and biker and love to do anything physical. I also enjoy traveling and shopping! I am involved in my children’s schools and I love watching their sporting events.


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Sue– New Patient Coordinator

I meet and greet our new patients and guide them through their first visit with Dr. Gen Orthodontics. It is important to our team that your visits with us be not only informative but enjoyable. I assist Dr. Gen with the comprehensive New Patient exam and consult with them the recommended treatment and benefit of braces. A beautiful smile will last a lifetime! One of my most fun responsibilities is managing our "Rising Star" kids club, transitioning patients in our observation program to patients in treatment. Our observation program is an awesome and fun experience for those rising star patients who are not quite ready for braces! After practicing as a dental hygienist for more than 30 years. I am excited to be in a new career with Dr. Gen.  It is a pleasure working with a highly motivated staff at a fun and interactive office.  While not at work, I enjoy reading and spending time with my husband and two teenage children.  We love to travel, participate in sports, collect cars and dine out with friends.  It would give me great pleasure to meet you and your family and help guide you through a new and beautiful you!


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Tashyla – Clinical Coordinator 

As one of the clinical assistants, I help Dr. Gen in making every patients smile perfect. It’s such a great joy in seeing a patient start treatment and later seeing the end results...A wonderful smile! I also make sure that the clinic is functioning properly on a daily basis. Dr. Gen is a very considerate person. He cares for every patient’s individual needs and makes sure they are well taken care of. Besides taking continuing education classes himself, Dr. Gen makes sure his staff is provided with the newest information on orthodontic techniques so our patients receive the best treatment possible. In my spare time, I enjoy sports, dancing, movies, music and visiting warm places with a relaxing pool. In general, I just love to have fun and laugh.


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Vanary – Record Technician

At Dr. Gen Orthodontics, I have the role of taking records for our patients including taking x-rays and pictures. I am able to work with patients of all ages, which I absolutely love. Seeing the transformation of what braces can do is quite phenomenal. There is nothing better than a healthy smile. Dr. Gen is a remarkable orthodontist, who goes above and beyond for his staff and patients and offers nothing but the best care. At home, you can find me reading a great novel, shopping, and I love to travel and hang out at the beach. I also have two great nephews, Genghis and Keison, whom I cherish and love to spend time with.



Theresa – Financial Coordinator

As scheduling coordinator for Dr. Gen, not only do i schedule your appointments but I also meet and greet all our patients as they come into our office. After working for general dentists for almost 20 years, I decided it was time for a change. i love seeing the smile transformations that Dr. gen and our staff have created. When not at work, i enjoy spend  time in our pool and shopping. I also love to spend time with my husband Chris, our son Brandon and our twins girls, Amanda and Nicole.


Brittany – Orthodontic Assistant

I am responsible for assisting Dr. Gen in applying braces to our patients teeth and making routine adjustments throughout their treatment. Our clinical team prides ourselves in making treatment fun and comfortable! I look forward to working with you or your child. Dr. Gens passion for beautiful smiles makes my job very rewarding. Working for Dr. gen has been amazing. I graduated from the dental assisting program at Polaris in 2006. When I am not at work, I enjoy shopping, and spending time with my friends and family, especially my son Mason.


Rhea – Orthodontic Assistant


As an Orthodontic Assistant I travel to the Twinsburg and Mayfield locations to support Dr. Gen. I love to get to know my patients, especially the younger ones. I enjoy hearing how Dr. Gen, with his masterful skills, is able to improve their smiles and change their lives. I feel lucky to work in a place where I can connect with my patients and enjoy working with such a talented doctor and fun colleagues. I live in Maple Heights with my daughter Dominica. Coming from a close knit family, I spend much of my time attending Dominica’s and her cousins’ sport activities and spending time with my extended family. I enjoy cooking  and experimenting with healthy and organic meals and hope to someday publish a recipe book. I also love hiking and enjoy the gifts of our Cleveland Metro Parks.

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