Dr. Gen Orthodontics

Felix A. Gen, DDS, MS

5827 Mayfield Rd. | Mayfield Heights, OH 44124
9964 Suite 2 Vail Dr. | Twinsburg, OH 44087

(440) 442-3525

Meet the Staff

Theresa – Business Coordinator

As scheduling coordinator for Dr. Gen, not only do I schedule your appointments but I also meet and greet all our patients as they come into our office. After working for general dentists for almost 20 years, I decided it was time for a change. I love seeing the smile transformations that Dr. Gen and our staff have created. When not at work, I enjoy spending  time in our pool and shopping. I also love to spend time with my husband Chris, our son Brandon and our twin girls, Amanda and Nicole.

Andrea – Front Desk Coordinator

I am one of the main people you will talk to when scheduling an appointment and I’m the first smiling face you’ll see when you come into the office. I love watching the awesome changes that each patient goes through from the beginning to the end of their treatment. The smiles that leave our office are simply the best! I am amazed how Dr. Gen is able to create an individualized treatment plan for each patient to ensure their results are wonderful. I live in Solon with my husband, David, our daughter, Julia, and son, Joshua. I am a proud mother and I love attending both my children musical and sporting events. I also enjoy traveling each summer with my family to a different location

Cheryl – Marketing Coordinator

As marketing Coordinator, I promote Dr. Gens office to the community, schools and businesses in the local area. Although I do not work on the patients directly, it is awesome to watch the transformation of the patients as they progress through their treatment! Dr. Gen is the consummate professional. He handles every case with professionalism, respect, and sensitivity. You know you are in good hands being a patient of Dr. Gen! I have been happily married to my husband, Bob, for the past 20 years, and we have three very active boys. I am an avid runner and biker and love to do anything physical. I also enjoy traveling and shopping! I am involved in my children’s schools and I love watching their sporting events.

Sue– New Patient Coordinator

"Welcome to the Practice!" This is my most used phrase and I am never tired of using it!  I like nothing more than to greet all of our new patients and guide them through their first visit with Dr. Gen Orthodontics. I assist Dr. Gen with the new patient consultation, and if treatment is recommended, I make sure you are informed on the WHY, the WHAT, the WHEN and the HOW MUCH!  After practicing as a Dental Hygienist for more than 30 years, I am excited to be in a new career with Dr. Gen. Each day is fun and rewarding because we are creating beautiful smiles that last a lifetime. There is so much smiling happening DAILY!   While not at work, I enjoy reading, art, crafts and spending time with my husband and my two teen age children. We love to travel, participate in sports, collect cars and dine out with friends. It would give me great pleasure to meet you and your family and help guide you through a new and beautiful you!


Dawn – Dental Hygienist

I have the best job! I get to clean our patients' teeth when their braces are removed so their smiles are as healthy as they are beautiful. I also help the other team members with adjustments, impressions, and banding appointments. I try to make each appointment very personal and educate patients about their procedures so they are more comfortable. I love working with Dr. Gen because he is a great orthodontist. He is always taking courses to learn about the most current procedures so he can give our patients the best care with the best results. I am married to my wonderful husband, Roy.  We have two terrific children, Mitchell and Hannah, and a very high strung Jack Russell terrier named Dixie. I enjoy reading a good book, doing crafts, and going for walks in the park.

Vanary – Orthodontic Assistant / Records

My duties at Dr. Gen Orthodontics never get old!  I multitask daily by taking x-rays, photographs, assist in the clinic, and help manange our lab and sterilization operation.  All these duties have allowed me to grow within the practice.  I love working with all age groups of our patients.  The young adults are fun and I like making their experience a positive one.  Seeing the transformation of what braces can do is quite phenomenal!  A healthy smile is important thoughout ones lifetime.  Dr. Gen is a remarkable orthodontist, who goes above and beyond for his staff and his patients.  He offers nothing but the best of care.  On my time off I enjoy going to the movies, shopping, and attending concerts.  I also have two awesome nephews, Genghis and Keishon, whom I cherish and love spending time with.

Brittany – Orthodontic Assistant

I am responsible for assisting Dr. Gen in applying braces to our patients teeth and making routine adjustments throughout their treatment. Our clinical team prides ourselves in making treatment fun and comfortable! I look forward to working with you or your child. Dr. Gen's passion for beautiful smiles makes my job very rewarding. Working for Dr. Gen has been amazing. I graduated from the dental assisting program at Polaris in 2006. When I am not at work, I enjoy shopping, and spending time with my friends and family, especially my son Mason.

Rhea – Orthodontic Assistant

As an Orthodontic Assistant I travel to the Twinsburg and Mayfield locations to support Dr. Gen. I love to get to know my patients, especially the younger ones. I enjoy seeing how Dr. Gen, with his masterful skills, is able to improve their smiles and change their lives. I feel lucky to work in a place where I can connect with my patients and enjoy working with such a talented doctor and fun colleagues. I live in Mantua with my daughter Dominica. Coming from a close knit family, I spend much of my time attending Dominica’s and her cousins’ sport activities and spending time with my extended family. I enjoy cooking  and experimenting with healthy and organic meals and hope to someday publish a recipe book. I also love hiking and enjoy the gifts of our Cleveland Metro Parks.

Jana – Orthodontic Assistant

As a Orthodontic Assistant, I feel blessed to have joined such a warm-hearted team. Dr. Gen has been a great mentor. I feel fortunate to learn from someone that graduated top of his class. You will find this is an atmosphere of not only great care, but amazing team support as well. I have met many wonderful patients and enjoy being by their side through their journey. The best part of my job is seeing the huge smile on a patient's face right after completing treatment. I was born in Brazil, rasied in California and fluent in Portuguese. In my spare time, I enjoy anything outdoorsy, traveling, and spending time with my husband Todd, daughter Sophia Bella, and our rescue dog Milo.


Katie - Orthodontic Assistant

At  Dr. Gen Orthodontics, I assist Dr. Gen with patient care,  helping patients acheive their dental and esthetic goals.  Working  in the clinic, allows me to witness  the remarkable end results of Dr. Gen's work.  It is rewarding to watch a signature Dr. Gen smile develop from start to finish.   My team works  well together,  making every day fun and enjoyable.  In my free time I like to go hiking, shop and spend time with my kitten. I also enjoy four wheeling and gardening. Outdoor activities are the best!

Back to top